Refund policy

 

Return Policy

All online return requests must be made within 14 days of the order being recieved. 

We only offer STORE CREDIT for returns. We accept returns 14 days after you receive your order. Returns that exceed this time limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. Once a return is delivered, please allow 5 business days for it to be processed.  

Items must be unwashed, unworn, and unaltered, free of pet hair and smoke, deodorant, and makeup to receive a refund. Items that do not meet these requirements will not receive store credit. All original tags must be attached. All jewelry, bodysuits, hats, purses, belts, underwear, sale items, and bralettes are FINAL SALE items. If purchased with a promo code or is a SALE item they are not eligible for return. 

ALL SALE ITEMS ARE FINAL SALE

Damaged/Defective Items or Incorrect Orders:

Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!

Damages must be reported to us prior to wearing the garment. Tags must still be attached.  All reports must be made within 3 days of receiving your order or it will not be accepted.

Please contact us immediately at silverwingsbtq@gmail.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

Questions?

Please email customer service at silverwingsbtq@gmail.com